Homeowners will continue to have access to access free and independent brokering, legal, and technical support for another year, through the Residential Advisory Service (RAS).
RAS is a free, independent and easy to use service for residential property owners who are facing challenges in getting their home repaired or rebuilt after it has been damaged in a natural disaster.
RAS gives you access to a skilled broker, legal and technical expertise, and helps you work with your private insurers and EQC to progress your claim.
If you need advice or feel anxious about how your claim is progressing, RAS can help facilitate constructive conversations through:
- brokers with extensive experience working with homeowners, insurers and EQC
- technical experts on hand
- legal advice available
- access to decision-makers in insurance companies and EQC
- constructive conversations to achieve results
Is this the right service for you?
This service has been established to assist homeowners who have yet to finalise their earthquake or natural disaster insurance claim/s where they:
- disagree with another party over their repair or rebuild
- are frustrated or confused about the complex matters involved in getting their homes rebuilt or repaired, or
- communication has broken down with the insurer or EQC.
If this is you, call RAS on (03) 379 7027 or 0800 777 299 to start the simple three-step process.
How does the service work?
Using RAS involves three steps:
- Call the Residential Advisory Service on (03) 379 7027 or 0800 777 299. We’ll ask about your circumstances to find out how best we can help and connect you to a broker.
- A broker will contact you to find out more about where you are in the repair and rebuild process. Brokers can get specialist support for your situation. Eg technical or legal advice.
- If you think it would be helpful, brokers can call a round-table meeting with relevant parties to clarify your issues and help find a solution.
Updates
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03 July 2018
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12 December 2017
The Residential Advisory Service (RAS) has been extended until 30 June 2018, to ensure homeowners can access support to resolve their claims.
Case studies
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An Avondale couple credits the Residential Advisory Service (RAS) with helping them reach a long sought-after resolution with their insurance company over their damaged home.
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A multi-party meeting was a massive turning point for Sydenham couple, Jenni and Noel, after they approached RAS with doubts over the amount allocated by their insurer for a rebuild.
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When progress with their home repair appeared to have ground to a halt, a work colleague suggested Papanui couple contact RAS.