The Residential Advisory Service (RAS) provides free, impartial help to residential property owners who are facing challenges in getting their home repaired or rebuilt after it has been damaged by the Canterbury earthquakes. The service helps you to understand the process you are going through and to make progress in your repairs or rebuild.

Is this the right service for you?

This service has been established to assist property owners whose homes have been damaged by the Canterbury earthquakes and where they:

  • disagree with another party over their repair or rebuild, or
  • are frustrated or confused about the complex matters involved in getting their homes rebuilt or repaired.

If this is you, call RAS on (03) 379 7027 or 0800 777 299 to start the simple three-step process.


How does the service work?

Using RAS involves three steps:

  • Step 1

    Call the Residential Advisory Service on (03) 379 7027 or 0800 777 299. We’ll ask about your circumstances to find out how we can help.

  • Step 2

    Be scheduled and have a face-to-face meeting with an Independent Advisor. At that meeting, the advisor will find out more from you about where you are in the repair and rebuild process. If your situation has technical aspects it may be referred to the RAS independent technical panel.

  • Step 3

    If your situation is complex, you may have a multi-party meeting to clarify your issues and help find a solution.

Find out more about how RAS works »


  • 03 December 2014

    RAS is now supported by a technical panel which can provide independent comment on your insurer's and home owner's reports. This may be sufficient to give the assurance that the repair solution is appropriate, but if there are concerns these will be highlighted to you and your Independent Advisor for consideration.

  • 09 June 2014

    Roger Sutton talks about the work of the Residential Advisory Service over the past year and how to engage with the service. This video has been extracted from the Canterbury Earthquake Recovery Authority (CERA) monthly Chief Executive update posted 12 May 2014.

Case studies